Shipping/Cancellations Policy 

Shipping & Cancellation Policy

At Rooster Cat Hatchery, we put a great deal of time, planning, and care into every order. Our breeding programs, hatch schedules, and egg availability are carefully managed to help ensure we are providing healthy birds, fresh hatching eggs, and high-quality genetics.

Order Scheduling

When an order is placed, availability is reserved within our breeding and hatch schedule. Because our products are live animals and fertile hatching eggs, availability can vary throughout the season.

Customers may select a preferred shipping or hatch month at checkout. While we do our best to accommodate requested dates, exact ship dates are not guaranteed and may be adjusted based on fertility, hatch rates, production, weather, and the overall health and quality of our breeding program.

We will always prioritize the quality of the order over shipping simply to meet a specific date.

Hatching Egg Shipping

We make every effort to ship hatching eggs as fresh as possible. Eggs are carefully selected, inspected, packaged, and shipped based on current production.

Large orders may require additional time to fulfill so that we can maintain our standards for freshness and quality.

Whenever possible, we avoid shipping immediately before weekends or holidays to reduce unnecessary time in transit.

Weather Holds

For the safety of our chicks and the quality of our hatching eggs, shipments may be delayed due to extreme heat, cold, storms, or other unsafe shipping conditions.

Weather-related delays are not considered cancellations. Your order will remain scheduled and will ship when conditions are appropriate.

Live Chick Orders

Our minimum chick order is six chicks unless otherwise stated.

Live chick orders are scheduled based on hatch availability. Hatch rates can vary, and occasionally an order may need to be moved to a later hatch.

We will communicate with you if a significant delay affects your order.

Cancellations & Refunds

All orders are final once placed. Rooster Cat Hatchery has a no-cancellation and no-refund policy.

Each order reserves limited availability within our breeding and hatch schedule. Once an order is placed, that availability may no longer be offered to another customer.

If your plans change, we encourage you to contact us. Whenever possible, we may be able to move your order to a later available hatch or shipping date.

In rare circumstances, and solely at the discretion of Rooster Cat Hatchery, we may approve a cancellation. If an exception is approved, the maximum refund will generally be 80% of the order total, with 20% retained to account for the reserved availability and administrative costs associated with the order.

Approval of a refund in one situation does not change our general no-cancellation and no-refund policy and does not guarantee that future exceptions will be approved.

Orders that have entered the fulfillment, packing, or shipping process are not eligible for cancellation or refund.

Rescheduling Orders

We are happy to work with customers whenever possible to move an order to another available date.

Rescheduling is subject to availability and is not guaranteed.

If an order is moved into a future season, pricing and other terms will be handled on a case-by-case basis unless otherwise agreed upon.

If Rooster Cat Hatchery Cannot Fulfill an Order

If Rooster Cat Hatchery determines that we are unable to fulfill an order, we will work directly with the customer on an appropriate resolution. This may include moving the order to a future available date or issuing a refund.

A refund resulting from our inability to fulfill an order is separate from a customer-requested cancellation.

Shipping Delays

Once an order has been accepted by the shipping carrier, transit times are outside of our direct control.

Carrier delays do not automatically qualify an order for cancellation or refund.

If an issue occurs during shipping, please contact us as soon as possible so we can review the situation and determine the appropriate next steps.

Our Commitment to Quality

Our goal is not simply to fill orders as quickly as possible. We take extensive steps throughout our breeding program to maintain the genetics, health, fertility, and overall quality our customers expect from Rooster Cat Hatchery.

At times, this may mean adjusting shipping dates or hatch schedules rather than compromising the quality of an order.

By placing an order with Rooster Cat Hatchery, you acknowledge and agree to the terms of this Shipping & Cancellation Policy.